Client Privacy: I fully respect my clients right to privacy. I am GDPR trained and I am aware of clients confidentiality when it comes to client homes and personal information. Photographs at times might be taken for social media purposes. Please state to me on booking if you would NOT like photos taken or shared on social media (client location. names are never shared)

Access to property: All clients must provide access to the property on the scheduled cleaning day. This can be providing key codes for key safe, arranging someone to be at the property or provide myself with a key - If you provide me with a key, this will be tagged with your name only and stored securely at my property. Please provide alarm codes/fobs.

Safety concerns: If at any given point I feel unsafe in the property or before entering the property, I reserve the right to leave and not continue my service.

Insurance: I have full liability insurance. this covers myself, plus any damages incurred whilst carrying out any of my services. I will of course report any damages the same day. If any go missed the client has 24hrs to report. If it is over 24hrs I will not take responsibility for any damages caused.

Deposits: A 50% deposit may be required for first-time clients or much larger jobs. This is down to my discrepancy.

Appointments: Clients can schedule appointments through my website and this will be followed up with a text or call. Once you are a confirmed regular client I will stick to calls and texting. You can also book via email - Rachelssparkle@outlook.com

Cancellations: Clients must provide at least 48hrs notice to avoid a cancellation fee for the price of the clean they had booked.

Rescheduling: Clients must provide me 24hrs notice for moving their time and day. If less than 24hrs, then a 50% late fee will applied - this is 50% of the service you booked.

Timeframes: All my allocated times are realistically what I can do within certain sized properties. Unfortunately there isn’t a pause button on time and I will always complete all what I can in the allocated time. If the property is in need of more time, I will do all what I can and inform the client whilst doing so and either arrange a call back at a cost OR agree with the client to focus on what they really want done within the time allocated and paid for. My standards are high and always strive for the best results.

Payments: I accept cash and bank transfer. This will be discussed on booking.

Feedback: Client feedback is everything to a small business. I highly value your feedback to help strive to be even better. I would be extremely grateful for reviews/feedback on my Facebook page /WhatsApp or email.

The team: I am a solo cleaner and will keep it that way. I believe consistency is key and branching out recruiting others can sometimes lack in consistency and quality.

Illness/Annual leave: There might be occasions where I am unwell. You will be contacted within 24hrs of my service. You will not pay for any services, if I have to cancel due to sickness. I would like to emphasise this would be very rare and in most cases will do my upmost best to attend. Annual leave will be booked in advance and all clients will be given enough notice (several months) prior to my holiday.

Thank you for your continued support

Rachel

Rachel’s Sparkle